Outbound Call Specialist – Service

Location: Young Buick GMC

Young Buick GMC
570 North Main Street
Layton, UT 84041

Contact:
Recruiting Specialist
recruiting@youngauto.net
Come join our Buick GMC team! We’re growing again, and we’re looking for Rockstar Outbound Call Specialists. If you want to work for Utah’s Top Awarded Automotive Group, apply today and work at our beautiful Buick GMC dealership in Layton. This is not a job, it’s a chance to work hard, have fun, and choose the career you’ve always dreamed about. Things you should know about the Young Automotive Group: *We’ve been ranked as one of “Utah’s Top 10 Companies to Work For” every year since 2014. *We’re one of Utah’s 50 Fastest Growing companies, with no plans of slowing down. *We give back to our communities in a big way through our Foundation, Young Caring for Our Young, we have donated over 3 million dollars so far, and we put on over 30 free family events each year. We care about our communities and want to make a difference. *We have 27 different dealerships, and more on the way. *We offer Careers, not just jobs, and you'll love working here! *We offer performance based compensation plans with unlimited earning potential. *We have a great culture that is employee and customer service centered. *There are excellent opportunities for advancement in such a dynamic group. The schedule for this position is full-time, Monday through Friday from 8 AM to 5 PM. For more info on why we are a great company to work for, check out this video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Pay Job Type Experience Required
Negotiable depending on experience Full Time 0.00
Benefits
  • In addition to a competitive compensation package the Young Automotive Group offers the following benefits:
  • Paid Time Off up to 3 weeks per year
  • Health
  • Dental
  • Life
  • Disability
  • Pre Paid Legal at competitive rates
  • Employer Paid Health Savings Account Deposits (Paid monthly)
  • 401k retirement plan with generous employer match (Paid twice monthly)
  • Employee and family pricing at all dealerships throughout the group
  • Paid training and Individual Professional Development Plans
  • Excellent opportunities for advancement!
Responsibilities
  • Provide high level of customer service to internal and external customers
  • Responds to internet leads within 10 minutes with a phone call and/or email
  • Schedules appointments
  • Confirms appointments and reschedules no-show appointments
  • Work with and follow up with Sales Departments to determine outcomes and appointments kept
  • Generate letters and thank you cards and emails
  • Make CSI follow up calls to all customers
  • Answer incoming sales calls/leads - instant messages - chats
  • Greet scheduled customers and introduce them to the Sales Manager and Sales Professionals
  • Post vehicles with descriptions into our website and keep up to date inventory
Qualifications
  • Previous customer service experience helpful
  • Excellent phone skills
  • Attention to detail and organization
  • Valid driver's license
  • Good driving record
  • Pass Background Check and Pre-Employment Drug Screen

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Outbound Call Specialist – Service
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Posted: 06/16/2022 | Closes: 09/14/2022
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