Young Automotive Group Career Center

Outbound Call Specialist – Service

Location: Young Subaru

Young Subaru
3920 Riverdale Rd
South Ogden, UT 84405

Contact:
Recruiting Specialist
recruiting@youngauto.net
Here we GROW again! We are ramping up our teams in preparation for our new Subaru location in Ogden. We are set to open Winter 2024. Come join our highly anticipated new facility! Young Subaru is seeking a dynamic and customer-oriented Service Outbound Call Specialist to join our team. In this role, you will be responsible for reaching out to our customers to schedule service appointments, follow up on service inquiries, and ensure their overall satisfaction with their automotive service experience. Young Subaru is a leading automotive dealership committed to providing exceptional service and support to our valued customers. With a focus on excellence and a dedication to customer satisfaction, we pride ourselves on delivering top-notch automotive solutions and building long-lasting relationships with our community. For more information on why we are a great company to work for check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Pay Job Type Experience Required
Salary or hourly wage plus commission and bonus Full Time 2.00
Benefits
  • In addition to a competitive compensation package the Young Automotive Group offers the following benefits:
  • Paid Time Off up to 3 weeks per year
  • Health
  • Dental
  • Life
  • Disability
  • Pre Paid Legal at competitive rates
  • Employer Paid Health Savings Account Deposits (Paid monthly)
  • 401k retirement plan with generous employer match (Paid twice monthly)
  • Employee and family pricing at all dealerships throughout the group
  • Paid training and Individual Professional Development Plans
  • Excellent opportunities for advancement!
Responsibilities
  • Provide high level of customer service to internal and external customers
  • Schedule appointments for service customers
  • Follow up on recalls and warranty work
  • Confirm appointments and reschedule no-show appointments
  • Work with and follow up with Service Department Advisors and Managers to determine outcomes and appointments kept
  • Generate letters and thank you cards and emails
  • Make CSI follow up calls to all customers
  • Answer incoming service calls/leads - instant messages - chats
Qualifications
  • Previous customer service experience is required
  • Excellent phone skills
  • Attention to detail and organization
  • Valid driver's license
  • Good driving record
  • Pass Background Check and Pre-Employment Drug Screen

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Outbound Call Specialist – Service
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Posted: 10/21/2024 | Closes: 01/19/2025
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